Get help with Basil

How do I contact Basil?

Email support@coachbasil.app. For anything about your data or the Privacy Policy, write to privacy@coachbasil.app.

To report a bug from the app, shake your phone or go to Settings → Report a problem. You see everything the report contains before it is sent.

How do I restore or manage my subscription?

Basil's subscription is billed by the App Store or Google Play. To restore it on a new phone or after reinstalling, open Settings → Subscription → Restore purchases while signed in to the same Apple ID or Google account.

To change or cancel, use Settings → Subscription → Manage subscription, or your App Store or Google Play subscription settings. Refunds are handled by Apple or Google under their terms.

How do I move my journal to a new phone?

Basil has no account, so your journal lives on your phone. Use Settings → Export data… to save a file, then Settings → Import data… in Basil on the new phone. Food photos are not included in the export.

How do I delete my data?

Settings → Delete all data erases your journal, plan, conversations, memories and imported health readings from your phone. Settings → Stop sharing with the AI stops anything further being sent to the AI. The Privacy Policy explains what else is kept and how to ask us to delete it.

Apple Health or Health Connect isn't syncing

Check Settings → Health sync, then tap Sync now. If readings are still missing, make sure Basil is allowed to read them in the Health app (iPhone) or Health Connect (Android).